Shipping & Delivery

DELIVERY RATES:

Shipping & Handling of $8.50 applies per order for delivery anywhere in Australia.  Nature Direct does not ship internationally.

DELIVERY OF GOODS:

Nature Direct usually ships all online orders within 1 business day of your order being placed. Your order is shipped from Brisbane, Australia.

Parcels are shipped via Australia Post or Fastway Couriers.  In the event no one is available to take delivery a Calling Card will be left instead. This card will have instructions on how you can make arrangements for a redelivery (FastWay only), or pickup from the local post office (Australia Post only). If you have not received your items within 14 business days of placing your order, please contact our Customer Care Team on ph 1800 148 133 or email us at warehouse@naturedirect.com.au

 

DELIVERY TIMEFRAMES (OUTSIDE OF BUSY PERIODS) :

 

Region

Average Timeframe

(working days)

Maximum Timeframe

(working days)

QLD

Brisbane Metro

1.5

2

QLD Country

2

4

QLD Far North

3

11

NSW

Sydney Metro

2

3

NSW Country

3

5

VIC

Melbourne Metro

3

4

VIC Country

4

6

ACT

Canberra Metro

2.5

4

SA

Adelaide Metro

3

5

SA Country

4

6

WA

Perth Metro

7

12

WA  Country

9

14

TAS

Hobart

4.5

5

TAS Remote

8

17

NT

Darwin

6.5

7

Alice Springs

8

9

NT Other

10

15

  • The above timeframes have been supplied by our 2 carriers.  
  • They are indicative timeframes. 
  • All days are ‘Working Days’. This is typically Monday to Friday, 9am to 5pm. This does not include public holidays. 
  • With all carriers, there will be occasions when orders are delivered ahead of these timeframes and when delivery may take longer. 
  • Parcels do get split up in transit. Some carriers wait until the full consignment is available before delivering. Others may deliver one parcel as soon as possible and then the other/s when available.