Warranty Claims, Exchanges and Refund Requests
All requests for replacements, exchanges and refunds can be lodged either by calling the customer care number (1800 756 467) or by emailing email@example.com
Your request will be processed within 5- 7 working days of receipt.
Nature Direct will:
- replace under warranty any products which are determined to have a manufacturing defect;
- replace products damaged during delivery, as long as we are notified of such damage within 10 days of receipt of delivery and the product has not been used;
- exchange any products shipped incorrectly or provide any products missing from a shipment, as long as we are notified of such an error within 10 days of receipt of delivery.
- refund products that you are not satisfied with within 30 days of receipt of delivery.